Service scope:

Within our service scope includes: display hardware fault, display connector, display control system fault, fault, by our company is equipped with display screen display control software supporting facilities of failure.

Within the warranty period we paid service and free service differentiation is as follows:

1. The display screen unit module, power supply, fan fault

2. The display control system failure (graphics, sending card and receiving card) displays the casing we distribution cable fault

3. Control screen is the software fault

Warranty service free of charge

1. The screen (such as: structure decoration, etc.) the water screen failure

2. Human factors resulting in failure of display screen (e.g., to display irregularities)

3. Display the fault caused by natural disasters

Warranty service fee

Level of fault judgement criteria and method

MingHongWei according to the characteristics of the display, do to display fault judgement and treatment method as follows:

The fault level

Fault judgement standard screen a large number of power modules or damaged

The solution

Primary failure

Screen plug and socket connection problems and control software failure

Remote telephone or network instruction

The secondary fault

Unit module, power supply, receiving card, sending card, graphics card damage

Mail service

Level 3 failure

Fault judgement standard screen a large number of power modules or damaged

Door to door service

Level 4 fault

The power cord on the screen burn or burn the large Numbers of modules

Door to door service

Special activities support: if you have any major events need I company engineers to the site for technical support, we can provide paid services.